QUESTIONS OR FEEDBACK?
FREQUENTLY ASKED QUESTIONS
Common purchase questions answered
Orders and Shipping
We try to process your order on the same day. However, on days of a promotional sale, it can be take 3-4 days to build your knives and an additional 3-5 days in transportation.
Please click on the account icon on the very top and follow the prompt. Please contact us if you have any problems setting up your account.
Please send us an email, and we can do that for you.
When your order is shipped, you will receive an email with the tracking number. You may click on the tracking number directly and it will show you the tracking.
No, your credit card information is not stored on file.
There is no sales tax.
We currently ship to entire United States and Alaska
It depends on how many items it is.
Our knives are made in China. We assemble the knives at our warehouse in Miami, Florida.
If you need to swap an item
Returns and Exchanges
We will certainly make it right for you. Please take a picture of the knife you received and email us at email@example.com. We will take care of you.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with your order number.
Send us a message using the contact form or E-mail us at
Please email us at email@example.com right away.
You can certainly do that. Please go to your order either from your account or from the email confirmation that you have received and edit the order.
Please email us at firstname.lastname@example.org if there is a product that you would like to order that is sold out.
We warranty our knives for life on manufacturing defect and not wear and tear under normal usage.
To warrant your knife, we will need you to send it to us, and we will also need you to purchase warranty return shipping: